Arguably, one of the most anticipated game releases of this year, No Man’s Sky left the fans with a bad taste in their mouth. With disappointed buyers venting out their frustration through negative comments and complain over platforms like NeoGAF and Reddit, it seems a post on the No Man’s Sky forum on Reddit gave them a ray of hope. The post reached the top of the forum and it claimed that players can get a refund from Steam, no matter how long you have played the game. According to Valve’s policy, you can only avail a confirmed refund of the game if you have played the game for less than two hours and owned it for less than two weeks.
While many jumped on the bandwagon that they will get refunds for Hello Games’ open world explore-adventure game No Man’s Sky, no matter the time played/owned, in real, Valve’s refund policy still remains the same for this game. The confusion must have spawned as Valve mentioned that anyone, regardless of play/ownership time can “request” for a refund.
Valve seems to have looked into the matter and updated the Steam page of No Man’s Sky in order to give everyone a clear idea that the refund policies are the same for this game, just like any other.
The page reads, “The standard Steam refund policy applies to No Man’s Sky,” further adding, “There are no special exemptions available.”
The update also includes a link where the company breaks it down for the users saying, “Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.”
We hope this clears a lot of things for players of not only No Man’s Sky, but also other users who purchased games from Steam and/but are seeking refund from the company.
